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Ticket ID: SIXXS #14593021 Ticket Status: Remote Problem PoP: usbos01 - OCCAID Inc. (Boston, Massachusetts)
Tunnel via usbos01 unreachable
![[us]](/s/countries/us.gif) Shadow Hawkins on Sunday, 22 November 2015 18:02:41
My tunnels are up but I can't reach them remotely. A traceroute from Softlayer to the SixXS end of my tunnel shows:
# traceroute6 2001:4830:1100:2eb::a1
traceroute to 2001:4830:1100:2eb::a1 (2001:4830:1100:2eb::a1), 30 hops max, 80 byte packets
1 2000.0000.0000.0000.f300.20b1.0d0f.7062.ip6.static.sl-reverse.com (2607:f0d0:1b02:3f::2) 1.110 ms 1.065 ms 3000.0000.0000.0000.f300.20b1.0d0f.7062.ip6.static.sl-reverse.com (2607:f0d0:1b02:3f::3) 1.012 ms
2 2607:f0d0:1b00:1::18 (2607:f0d0:1b00:1::18) 0.491 ms 2607:f0d0:1b00:1::1a (2607:f0d0:1b00:1::1a) 0.441 ms 2607:f0d0:1b00:1::16 (2607:f0d0:1b00:1::16) 0.427 ms
3 a510.0000.0000.0000.2000.2000.0d0f.7062.ip6.static.sl-reverse.com (2607:f0d0:2:2::15a) 1.147 ms 1.115 ms 8510.0000.0000.0000.2000.2000.0d0f.7062.ip6.static.sl-reverse.com (2607:f0d0:2:2::158) 1.075 ms
4 po2.bbr02.cs01.lax01.networklayer.com (2607:f0d0:2:2::d) 29.687 ms 31.811 ms 29.631 ms
5 2001:504:13::8 (2001:504:13::8) 31.700 ms 31.670 ms 29.195 ms
6 bbr01.g0-1.irvn01.occaid.net (2001:4830:ff:1200::1) 29.172 ms 32.873 ms 29.368 ms
7 bbr01-p1-2.dlls01.occaid.net (2001:4830:ff:e101::2) 63.289 ms 63.690 ms 60.715 ms
8 bbr01-p1-0.atln01.occaid.net (2001:4830:ff:f255::2) 81.493 ms 81.118 ms 83.976 ms
9 bbr01-g0-2.stng01.occaid.net (2001:4830:ff:e251::1) 158.421 ms 157.401 ms 157.370 ms
10 bbr01-g1-0.atln01.occaid.net (2001:4830:ff:e251::2) 92.694 ms 95.677 ms 92.876 ms
11 bbr01-g0-2.stng01.occaid.net (2001:4830:ff:e251::1) 166.660 ms 167.317 ms 168.959 ms
12 bbr01-g1-0.atln01.occaid.net (2001:4830:ff:e251::2) 104.768 ms 104.733 ms 104.791 ms
13 bbr01-g0-2.stng01.occaid.net (2001:4830:ff:e251::1) 178.734 ms 182.506 ms 178.276 ms
14 bbr01-g1-0.atln01.occaid.net (2001:4830:ff:e251::2) 119.387 ms 117.486 ms 117.314 ms
15 bbr01-g0-2.stng01.occaid.net (2001:4830:ff:e251::1) 193.582 ms 191.248 ms 193.559 ms
16 bbr01-g1-0.atln01.occaid.net (2001:4830:ff:e251::2) 133.496 ms 335.545 ms 346.539 ms
17 bbr01-g0-2.stng01.occaid.net (2001:4830:ff:e251::1) 373.997 ms 354.083 ms 354.056 ms
18 bbr01-g1-0.atln01.occaid.net (2001:4830:ff:e251::2) 292.795 ms 292.807 ms 292.763 ms
19 bbr01-g0-2.stng01.occaid.net (2001:4830:ff:e251::1) 366.272 ms 355.418 ms 355.393 ms
20 bbr01-g1-0.atln01.occaid.net (2001:4830:ff:e251::2) 293.929 ms 273.472 ms 242.633 ms
21 bbr01-g0-2.stng01.occaid.net (2001:4830:ff:e251::1) 309.904 ms 309.874 ms 226.409 ms
22 bbr01-g1-0.atln01.occaid.net (2001:4830:ff:e251::2) 167.143 ms 168.468 ms 164.808 ms
23 bbr01-g0-2.stng01.occaid.net (2001:4830:ff:e251::1) 241.532 ms 238.255 ms 240.511 ms
24 bbr01-g1-0.atln01.occaid.net (2001:4830:ff:e251::2) 176.563 ms 180.144 ms 180.123 ms
25 bbr01-g0-2.stng01.occaid.net (2001:4830:ff:e251::1) 253.395 ms 253.485 ms 250.242 ms
26 bbr01-g1-0.atln01.occaid.net (2001:4830:ff:e251::2) 191.157 ms 188.474 ms 188.444 ms
27 bbr01-g0-2.stng01.occaid.net (2001:4830:ff:e251::1) 264.547 ms 264.415 ms 273.796 ms
28 bbr01-g1-0.atln01.occaid.net (2001:4830:ff:e251::2) 204.119 ms 203.931 ms 203.014 ms
29 bbr01-g0-2.stng01.occaid.net (2001:4830:ff:e251::1) 275.822 ms 276.790 ms 277.471 ms
30 bbr01-g1-0.atln01.occaid.net (2001:4830:ff:e251::2) 215.235 ms 229.731 ms 215.100 ms
[root@svps1 conf.d]#
Tunnel via usbos01 unreachable
 Shadow Hawkins on Sunday, 22 November 2015 21:23:44
After some further research, it looks like it's a routing issue between Softlayer and usbos01. I can reach Rackspace IPv6 IPs just fine. Not sure which end the issue is at. An outbound traceroute6 to a different Softlayer IP shows:
# traceroute6 soft1.discoverypatterns.com
traceroute to soft1.discoverypatterns.com (2607:f0d0:1b02:33::4) from 2001:4830:1100:1f5::2, 30 hops max, 24 byte packets
1 gw-502.bos-01.us.sixxs.net (2001:4830:1100:1f5::1) 17.667 ms 19.69 ms 15.902 ms
2 sixxs-ic-1139-bos.customer.occaid.net (2001:4830:e1:b::2) 15.608 ms 15.571 ms 15.886 ms
3 dcr01-ve402.bstn01.occaid.net (2001:4830:e1:b::1) 16.015 ms 15.838 ms 16.004 ms
4 bsn01-ip-rt-gi0-1-219.occaid.net (2001:4830:ff:11::1) 16.264 ms 16.552 ms 16.362 ms
5 nyk01-ip-rt-gi0-0-3.occaid.net (2001:4830:ff:12::1) 20.994 ms 21.384 ms 20.871 ms
6 ewr01-ip-rt-gi0-0-1.occaid.net (2001:4830:ff:13::2) 22.67 ms 25.414 ms 22.449 ms
7 bbr01-p2-0.slgh01.occaid.net (2001:4830:fe:2002::1) 91.885 ms 92.146 ms 91.822 ms
8 ibr01-g1-1.slgh01.occaid.net (2001:4830:fe:2004::2) 92.724 ms 92.65 ms 97.804 ms
9 2001:7f8:4::8dff:1 (2001:7f8:4::8dff:1) 93.863 ms 94.255 ms 94.568 ms
10 * * *
Tunnel via usbos01 unreachable
Shadow Hawkins on Monday, 23 November 2015 19:10:41
I asked Softlayer to look into this from their end and they say the problem appears to be at occaid.net. The network contact information for occaid.net is out of date and much of their website references occaid.org which is non functional. Any help you can provide to resolve this would be appreciated. Thanks!
Tunnel via usbos01 unreachable
Shadow Hawkins on Monday, 23 November 2015 19:36:16
I've made contact with the noc @ Towardex Carrier Services (noc@occaid.org) and they are going to start looking at this:
-------- Forwarded Message --------
Subject: FW: IPv6 Routing Issues
Date: Mon, 23 Nov 2015 19:08:42 +0000
From: James Jun <james.jun@towardex.com>
To: 'noc@occaid.org' <noc@occaid.org>
CC: dwatts@DiscoveryPatterns.com <dwatts@DiscoveryPatterns.com>, Lee Valentine <lee@occaid.org>
Forwarding to noc@
Regards,
James Jun
TOWARDEX Carrier Services
The Performance Network and Engineers You Can Rely On
Office: 617-849-8854
Mobile: 978-394-2867
Fax: 432-225-3784
Email: james.jun@towardex.com
www.towardex.com
State change: remoteproblem
The state of this ticket has been changed to remoteproblem
Tunnel via usbos01 unreachable
Shadow Hawkins on Monday, 23 November 2015 20:52:59
Looks like occaid.net fixed the problem. I can now reach my SixXS IPs from Soflayer and vice versa.
Close this ticket please.
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![[ch]](/s/countries/ch.gif)
on Monday, 23 November 2015 19:38:20
Posting is only allowed when you are