I have read and followed the "Reporting Problems" section on the Contact page. I am removing these pre-filled lines to demonstrate that I really read it. I am providing the full details as requested on the mentioned Contact page. If I do not remove this, then please ignore this message as I didn't read it anyway. Hi, I have made a mistake of keeping on restarting (manually) the aiccu client. I'd like to ask for help in removing the hard block. I can guarantee that this will not happen since I now know how to configure it correctly. Thank you. Tunnel Namehosted1 PoP Nameusbos01 PoP LocationBoston, Massachusetts, United States United States PoP IPv4216.93.250.26 TIC Servertic.sixxs.net (default in AICCU) Your LocationEdmonton, Canada Canada Your IPv4Heartbeat, currently 162.217.113.42 IPv6 Prefix2001:4830:1100:2e7::1/64 PoP IPv62001:4830:1100:2e7::1 Your IPv62001:4830:1100:2e7::2 Created2014-05-14 01:48:32 UTC Last Alivenever Last Dead2014-05-25 05:53:41 UTC Uptime0 days (based on latency check) Config StateHeartbeat (automatically enabled on the fly) PoP StatusLive Tunnel Status on the PoP