E-mail notifications of ticket status changes
Shadow Hawkins on Friday, 03 June 2011 01:54:34
When trouble tickets are changed/updated it would be nice to be able to get an automated e-mail, like one does after subscribing to a bug. Such a feature would be especially nice in cases of PoP downtime, so users know they can reactivate their tunnels.
E-mail notifications of ticket status changes
Jeroen Massar on Friday, 03 June 2011 14:54:02
We have considered this a couple of times already but never where really able to settle down on how to really implement this.
From our view there are a couple of possibilities:
1) RSS/ATOM feeds, these are there for the forums
2) email for every message posted
3) automatic-subscribe to every thread one posts in
4) subscribe manually per-thread
5) other?
What would be desired?
E-mail notifications of ticket status changes
Shadow Hawkins on Monday, 06 June 2011 22:20:07
I agree on this beeing a good idea. And what i as a user would prefer is some or all of the following.
1. A section under www.sixxs.net where all such messages are kept, whith a possibility to filter based on parameters like, pop, country, ISP and soforth.
2. A -subscribe based- email service.
3. And a stripped RSS/ATOM version of point 1.
And as mean to autonomize user-end systems, some sort of PUB/SUB or SPREAD system. Multicast-based of course. ;-)
-Anders
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