Frequently Asked Questions (FAQ)
Tunnel endpoint didn't ping
This basically means your side is not replying pings. This can be for several reasons.
The PoP you are connected to tests the latency of your connection by so-called pinging using standard ICMPv6 Echo Request packets from the PoP's side of the tunnel (tunnel::1) toward the user side of the tunnel (tunnel::2).
Every minute the PoP sends a single ICMPv6 Echo Request towards all tunnel endpoints that are configured (that is: admin & userstate enabled, and in case of heartbeat/ayiya that a heartbeat was received recently).
One can see the Latency check counters in the Live Tunnel Status. Go to your tunnel details and click on the link to monitor it.
Your endpoint should reply to these by sending an ICMPv6 Echo Reply along with a copy of the contents of the packet that the PoP sent. The time taken for the reply to come back determines the latency.
When you have a static tunnel and the endpoint doesn't ping it costs credits. If you can't manage to fix this, your tunnel will be automatically disabled after 7 days.
The results of these latency tests are show on the Tunnel Details page with the latency graphs. When your tunnel shows gaps in the latency it means that during those times it was not reachable. The Tunnel Details page also shows when the system thinks your system was last reachable (alive) and previously unreachabled (dead) along with the amount of time it has been up.